Booking Procedures and ConditionsIf you wish to book a trip, after having had confirmed availability, please email us to confirm the period. You will then receive an invoice stating the amounts to be paid as deposit (25 %) along with the final payment date balance.
The deposit is due no later than 7 days after the invoice has been sent. After paying the deposit please inform us of your payment. Upon receiving this payment we will immediately send you a confirmation by email.
Bookings made less than 60 days before departure are to be paid in full.
The balance of the invoice is to be paid no later than 60 days before the departure date.
Late payment may result in your booked space not being secure.
Altering a bookingProvided it does not interfere with our schedules there are normally no charges for minor alterations. If the change is major it will be dealt wit on a per booking basis relating to the circumstances.
CancellationsCancellations need to be advised of in writing by fax or email. The date we receive the message is the one used in calculating any charge. The following cancellation charges apply:
Cancellation policy: More than 12 weeks before the charter date we retain the 25% deposit, between 12 and 8 weeks 50% of the total charter fee, between 8 and 4 weeks 80% and within 4 weeks of the charter date, we retain 100% of charter fee.
We strongly recommend obtaining cancellation insurance! We also recommend that guests obtain holiday insurance covering the activities and sports they intend to undertake.
ItenerariesWhere itineraries are given they may be subject to changes due to weather conditions or other circumstances. The final decision regarding the itinerary lies with the skipper of the trip. In all cases safety aboard has priority
Information providedThe information we provide regarding yachts, itineraries, crew, dive sites, transfers, arrival/departures and all other aspect of the charters is correct to the best of our knowledge.
Equipment BreakdownsA modern yacht contains many pieces of machinery and equipment, which have to work in a marine environment. Although our yachts are very well maintained equipment breakdown can still occur. As long as the quality of the trip is not unduly affected in the event of equipment breakdown, such a breakdown by itself is no ground for complaint.
ComplaintsShould a guest have a complaint they should inform the skipper of the yacht, or in case of bareboat charter the guest should inform the shore base. Skipper or shore base will do the utmost to rectify the problem. Complaints, which have not first been expressed to the skipper on the trip concerned, or to the shore base in case of bareboat charter, will not be taken into consideration.
We reserve the right to change any of the above as circumstances dictate without prior notice . |